Official Documents
Telor33 takes the privacy of every registered member seriously. This document clearly explains what types of data we collect, how we use it, who can access it, and your rights as a Malaysian player to control your own personal information.
This is the foundation of how telor33 manages and protects every piece of information you entrust to us.
All data transmitted between your device and telor33's servers is encrypted using 256-bit SSL encryption — the same standard used by Malaysia's major banks. Your name, phone number, payment details, and betting history are fully protected against third-party interception during transit.
Telor33 has never and will never sell, rent, or trade members' personal information to any third party for marketing or commercial purposes. Your data belongs to you — we use it solely for the purposes clearly set out in this Privacy Policy.
Telor33 operates in accordance with the requirements of Malaysia's Personal Data Protection Act 2010 (PDPA). This means players have the right to access, correct, and request deletion of their personal data at any time, subject to the prescribed procedures.
Telor33 only collects data that is genuinely necessary to deliver our services safely and comply with legal requirements. We do not request irrelevant information and do not retain data longer than necessary in accordance with our retention policy.
Only telor33 staff who genuinely require access to specific data to carry out their duties are permitted to do so. All access to the player database is logged and monitored. No staff member can view a player's password, as it is stored in an irreversible hashed format.
In the event of a data security incident affecting players' personal information, telor33 is committed to notifying affected members within 72 hours of the incident being identified, along with the steps being taken to address the situation.
Telor33 collects several categories of personal data from members during registration, platform use, and account management. Below is a detailed explanation of each category of data we collect:
Account Registration Data:
Identity Verification (KYC) Data:
Platform Usage Data:
Communication Data:
Examples of data collected:
Telor33 does not collect biometric data, medical information, or religious information from our members. Credit card data is not stored directly on telor33's servers — all payment transactions are processed through third-party payment gateways that comply with PCI DSS standards.
The data telor33 collects is used exclusively for purposes related to providing and improving our services to Malaysian players. Below is a detailed explanation of each purpose for which data is used:
Account Management & Identity Verification: Your registration data is used to create and manage your telor33 account, verify your identity when required (particularly for the KYC process prior to withdrawals), and confirm that each account belongs to a single valid individual aged at least 21. This is a legal requirement that cannot be waived.
Financial Transaction Processing: Your payment data is required to process deposits in MYR via methods such as Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, and FPX, as well as to accurately and securely process your winnings withdrawals. telor33 maintains complete transaction records for audit purposes, legal compliance, and the resolution of any financial disputes that may arise.
Platform Security & Fraud Prevention: IP address data, device information, and usage patterns are analysed by telor33's security systems to detect suspicious activity, fraud attempts, duplicate accounts, and other security threats. This is a protective measure for all members, including you.
Service Communications: telor33 uses your phone number and email to send important account-related notifications — including transaction confirmations, security alerts, terms updates, and relevant promotional information (unless you have opted out of marketing communications).
User Experience Enhancement: Usage pattern and gaming session data are used in aggregated, anonymised form to understand how Malaysian players interact with the telor33 platform, allowing us to improve interface design, platform speed, and the features most useful to our users.
Responsible Gaming: Betting history data and play patterns are used by telor33's responsible gaming system to identify players who may need support or guidance. This is the data use we consider most important to the wellbeing of our Malaysian player community.
Telor33 may send you information about promotions, new bonuses, or special offers via SMS or email. You can opt out of marketing communications at any time by updating your notification preferences in your telor33 account settings or by contacting our support team. Opting out of marketing communications will not affect the receipt of important account-related notifications.
Telor33 maintains a strict policy on sharing members' personal data. In short: we do not sell or disclose your data to third parties for their own commercial purposes. That said, there are a limited number of situations where certain data may need to be shared:
In all of the above cases, telor33 shares only the minimum data necessary, and ensures that all recipients are bound by data protection obligations equivalent to or stricter than those telor33 itself observes.
Protecting members' personal and financial data is telor33's highest technical priority. We continuously invest in security infrastructure to ensure your information remains safe from both internal and external threats.
Technical Security Measures at telor33:
While telor33 takes all reasonable steps to protect your data, no security system is 100% impenetrable. You also play an important role in keeping your telor33 account secure — never share your password or OTP with anyone, including anyone claiming to be telor33 staff. Legitimate telor33 staff will never ask for your password or OTP.
Like most modern online platforms, telor33 uses cookies and similar tracking technologies to enhance the user experience and ensure the platform runs smoothly. Here is an overview of the types of cookies we use:
Essential Cookies: These cookies are required for the telor33 platform to function properly. Without them, you will not be able to log in, maintain an active session, or use the platform's core features. Essential cookies cannot be disabled without affecting overall platform functionality.
Performance & Analytics Cookies: telor33 uses analytics cookies to understand how players interact with our platform — which pages are visited most, how long gaming sessions last, and where users encounter difficulties. This data is collected in aggregated, anonymised form solely for platform improvement purposes.
Functional Cookies: These cookies store your preferences — such as display language, odds display settings, and other personal options — so you don't have to reconfigure them each time you log in to telor33.
You can manage your cookie settings through your web browser. However, disabling certain cookies may affect your experience on the telor33 platform. Please note that using telor33 in "Private Browsing" or "Incognito" mode does not mean your data is not collected — it simply means your browser will not store your local history.
When you access telor33 via mobile — whether on Android or iOS — our platform may collect additional data such as device type, operating system version, and screen resolution to optimise the display experience. This data is not used to identify you personally, but to ensure the telor33 platform performs well across the wide range of devices used by Malaysian players.
Under Malaysia's Personal Data Protection Act 2010 (PDPA), every telor33 player has the following rights in relation to their personal data. telor33 is committed to respecting and facilitating the exercise of these rights:
To exercise any of the above rights, contact the telor33 privacy team by email at support@telor33.click or via the telor33 platform's live chat. We will endeavour to process your request within 14 business days. In more complex cases, this period may be extended to 30 days, and you will be notified accordingly.
Telor33 retains members' personal data for as long as necessary to fulfil the original purpose for which it was collected, plus any additional period required under Malaysian law. Below is a more detailed breakdown of telor33's data retention policy:
When data is no longer needed and there is no legal requirement for continued retention, telor33 will permanently delete or anonymise it so that it can no longer be linked to any individual. The deletion process is carried out using secure, irreversible methods.
If you have any questions, concerns, or requests regarding this Privacy Policy or how telor33 handles your personal data, please reach out to us through the following channels:
Telor33 takes every privacy-related complaint seriously. We will investigate each complaint thoroughly and provide a clear response within the stipulated timeframe. If you are not satisfied with telor33's response, you have the right to refer your complaint to the Malaysian Communications and Multimedia Commission (MCMC) or the relevant data protection authority in Malaysia.
This Privacy Policy may be updated from time to time to reflect changes in our practices or new legal requirements. telor33 members will be notified via email or in-platform notification whenever material amendments are made.
This Privacy Policy should be read together with Terms & Conditions and Responsible Gaming Guide telor33 for a full overview of your rights and obligations.
The telor33 team is available to answer any questions about how we manage your personal data, in Bahasa Malaysia, 24/7.
All payment methods on telor33 are processed through encrypted channels. Your financial data is never stored on telor33's servers.
Under Malaysia's PDPA, you have the following rights regarding the personal data telor33 holds about you.
Request a copy of all personal data telor33 holds about you at any time. We will provide a report within 14 business days.
If the information telor33 holds is inaccurate, you have the right to request an immediate correction. Certain fields can be updated directly in your account settings.
Once your account is closed, you may request the deletion of personal data that telor33 is not legally required to retain under Malaysian law.
In certain circumstances, you may request that telor33 restrict how your data is processed while a dispute or complaint is under investigation.
Opt out of all telor33 marketing communications at any time through your account settings — no explanation required.
If you are not satisfied with telor33's response, you have the right to lodge a complaint with the relevant data protection authority in Malaysia.
This table provides a concise overview of telor33's key privacy practices.
| Privacy Aspects | Telor33 Policy | Status |
|---|---|---|
| Sale of data to advertisers | Telor33 does not sell members' personal data to any third party | Not Applicable |
| Data encryption in transit | SSL/TLS 256-bit encryption for all data communications | Active |
| Password storage | Stored in hashed format — staff cannot read this information | Secure |
| Malaysia PDPA Compliance | Telor33 complies with the Personal Data Protection Act 2010 | Compliant |
| Credit/debit card data | Not stored on telor33 servers — processed by third-party payment gateways | Secure |
| Right to Opt Out of Marketing | Available in your telor33 account settings – can be done on your own | Available |
| Data breach notification | Affected members will be notified within 72 hours | Committed |
The most frequently asked questions from Malaysian players about privacy and data security at telor33.
The gameplay pattern data telor33 collects is not only used to improve the platform, but also to support our responsible gaming programme. telor33's systems use this data automatically to identify players who may be showing signs of problem gambling, so we can offer timely support. This is the use of data we consider most meaningful — because it protects our members, not just our business. telor33's services are available to individuals aged 21 and above in Malaysia only.